nemo Privacy Policy
This page describes what we collect when you use nemo and how we keep that data protected. We at nemo take your privacy seriously. When you create an account, deposit funds, or place a bet on our platform, we collect personal information necessary to verify your identity, process payments, and comply with local regulations.
Our servers process data across multiple regions, including Jakarta, Surabaya, Bandung, Medan, and Semarang, as well as international data centres. We share some data with payment processors, identity-verification partners, and anti-fraud providers. This policy explains what we collect, how we use it, and your rights regarding your data.
We operate nemo where local law permits. Our services are available only where applicable law allows. Users are responsible for verifying that their access complies with their jurisdiction's regulations.
Data collection on nemo
We collect several categories of data when you use nemo. Your account information includes your email, phone number, full name, date of birth, and national ID number. We require this data to create your account and verify your identity under our Know Your Customer (KYC) policy.
Payment data includes your bank account details or e-wallet identifiers (for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet). We do not store your full card numbers or passwords—payment processors handle that encryption. We only retain transaction records (date, amount, status) for your account history and regulatory compliance.
Behavioural data includes your login times, games played, bets placed, and account balance. We collect this to detect fraud, personalise your experience, and ensure fair play. We also collect your device type, browser, IP address, and internet service provider to monitor for suspicious activity.
We may collect your location data if you enable location services on your device. We use this to verify that you are in a supported jurisdiction. If you are outside a supported region, we may restrict access to your account.
How we use your data on nemo
We use your account data to create and manage your nemo account, verify your identity, and process deposits and withdrawals. When you request a withdrawal via mobile banking, local payment, online payment, or a bank transfer, we use your payment details to credit your account. We keep records of all transactions for audit and compliance purposes.
We use behavioural data to detect fraud and money laundering. If we see unusual activity—such as rapid withdrawals, multiple failed login attempts, or bets inconsistent with your account history—we may flag your account for review. We may contact you to verify that the activity was authorised.
We also use your data to improve nemo's platform. We analyse gameplay patterns to optimise server performance, reduce latency on mobile devices, and ensure our live-dealer streams work smoothly during peak times (such as Liga 1 matches, Piala AFF tournaments, or Champions League fixtures).
We do not sell your data to third parties. We do not use your data for marketing purposes without your explicit consent. If you opt in to email or SMS notifications, we will send you account updates, game recommendations, and occasional promotional content. You can unsubscribe from these notifications at any time via your account settings.
Key takeaways
- We collect account, payment, and behavioural data for account management and fraud prevention
- Your payment data is encrypted and processed by certified payment partners
- We do not sell your data to third parties
- You can unsubscribe from promotional emails and SMS at any time
- Our servers operate across multiple regions, subject to local data laws
Third-party data processors for nemo
We engage third-party processors to handle certain functions on nemo. Payment processors (such as e-wallet, mobile banking, local payment, online payment, and bank partners) receive your payment details to process deposits and withdrawals. These processors operate under their own privacy policies and security standards.
We use identity-verification providers to confirm your KYC documentation. These providers scan your national ID and cross-reference public records to prevent fraud. They do not retain your data after verification is complete.
We also work with anti-fraud and compliance partners to monitor for suspicious activity and ensure we meet regulatory requirements in each jurisdiction where nemo operates. These partners may receive aggregated data (not personally identifiable) to improve their detection systems.
We do not disclose your data to third parties except as required by law or to fulfil the services listed above. If we are compelled to disclose your data by a court order or government authority, we will notify you unless we are legally prohibited from doing so.
Data retention and deletion on nemo
We retain your account data for as long as your nemo account is active. If you close your account, we retain your transaction records for at least seven years to comply with financial regulations. We may also retain certain data longer if required by law or to resolve disputes.
You may request deletion of your account at any time via nemo's support team. When you delete your account, we will close it and cease using your data for any purpose except legal compliance. Your account balance will be returned to your original payment method.
If you believe we are storing your data incorrectly or unlawfully, you have the right to request access, correction, or deletion of your personal information. Contact our support team via live chat in the nemo app to submit a data-access request.
Cookies and tracking on nemo
We use cookies to remember your login session, store your language preference, and track your activity on nemo for security and analytics purposes. Cookies are small text files stored on your device. When you open nemo, your browser sends these cookies back to our servers so we can recognise you and restore your session.
We use two types of cookies: essential cookies (required for nemo to function) and analytics cookies (which track page views and user behaviour). You may disable non-essential cookies in your browser settings, but doing so may limit your experience on nemo.
We also use pixels and tracking tags to measure how users interact with nemo's pages. This data helps us identify which games are popular, which payment methods are most used, and where users encounter problems. We use this information to improve nemo's interface and performance.
Your rights regarding your data on nemo
You have the right to access your personal data held by nemo. You can download your account history, transaction records, and KYC documents via your account dashboard. If you need additional information, contact our support team.
You have the right to correct inaccurate or incomplete data. If your name, phone number, or bank details are incorrect on nemo, update them via your account settings. If you cannot correct the data yourself, our support team can help.
You have the right to request deletion of your data (subject to legal retention requirements). You also have the right to object to our use of your data for marketing or analytics purposes. To exercise any of these rights, contact nemo's support team via live chat.
If you believe we have violated your privacy rights, you may file a complaint with your local data-protection authority. We encourage you to contact us first so we can address your concerns directly.
Changes to our privacy policy on nemo
We may update this privacy policy at any time to reflect changes in our practices or legal requirements. When we make material changes, we will notify you via email or in-app notification. Your continued use of nemo after the notification date means you accept the updated policy.
If you have any questions about how we handle your data on nemo, contact our support team. We are available via live chat in the app during business hours. We will respond to privacy inquiries within standard business days.